Tag: customer experience
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• 6 MIN READ
Scrum Masters’ Guide to User Story Task Breakdown Example
The adoption of Agile methodology by small and large businesses is increasing immensely. Thus, the Scrum masters more often find it hard to cope with the new processes involved in agile methodology. So, we’ll begin with a full guide to user story task breakdown example, as it’s one of the initial and the most vital…
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• 6 MIN READ
5 Types of Customer Service Factors & Challenges for Agile Businesses
The market is unpredictable at times. You have a lot of different entities, scenarios, and situations, where you can’t easily figure out what your customer wants. This “dilemma” often leads to failure to provide proper customer service to that particular group of customers. This article will highlight the key types of customer service for your…
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• 6 MIN READ
How to encourage feedback learning at work?
When you think of feedback learning at work, those yearly assessments and feedback forms flash across your mind. Although these annual performance reviews are helpful, it can also be helpful for managers to look beyond them. Employees want their work to be recognized. They want to know how they’re doing and if what they do…
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• 6 MIN READ
6 loopholes in your Customer Experience and how to address them
Customer experience is critical today. Gone are the days when people spent hours on the phone, waiting for a customer service representative to come to their aid. With the advent of technology, more and more people are turning to the internet first to look for a way they can fix an issue themselves. Online communities,…
