Like design, innovation, and IoT, customer experience (CX) is the new buzzword in business circles despite the absence of a clear commonly-held definition. The 2017 Digital Marketing Trends Report by Econsultancy and Adobe found that customer experience was identified byRead More
When you think of feedback learning at work, those yearly assessment and feedback forms flash across your mind. Although these annual performance reviews are helpful, it can also be helpful for managers to look beyond them. Employees want their workRead More
Customer experience is critical today. Gone are the days when people spent hours on the phone, waiting for a customer service representative to come to their aid. With the advent of technology, more and more people are turning to theRead More